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General Information 

Security plays an extremely important role in the overall smooth operation of 550 West Jackson. Good security protects the Building against carelessness, negligence, malicious mischief, theft, safety hazards, sabotage and fire.

Normal entry hours at 550 West Jackson are from 7:00 a.m. to 6:00 p.m. Monday through Friday. During and after regular building hours, all visitors must show identification at the security desk. After-hours access to the Building is limited to the west wing door and requires key card access. The security officers do not have keys to individual tenant suites; therefore, if you forget your key, a guard cannot open your office. For your further protection, security officers are not permitted to accept any deliveries unless specific arrangements have been made with the Office of the Building. All deliveries should be scheduled during normal business hours.

In special cases where you have vendors or contractors (carpet cleaning, installation of computer equipment, etc.) coming in after hours or on the weekends, you must notify the Office of the Building in advance by submitting a letter stating who (name of the company and individual, if possible) will be coming, the date, and the approximate time. Also please include a brief description of what work that will be performed. Please inform the individual(s) to carry some form of identification to present to Security personnel on duty.

As hard as we try, there are still occasions when we may need to escort an unwanted visitor from the Building or to investigate a theft. The inconvenience caused by these situations can be minimized if the procedures above and on the following pages are observed.

Tenant Security Responsibilities

Remember that the best way to improve security is for each tenant in the Building to take an active role - just as you would in the neighborhood where you live.

1) Make sure all doors to your offices are locked and secured at the close of your business day. This is extremely important on the weekends.

2) Do not hesitate to report any suspicious or disorderly individuals to the Office of the Building - (312) 715-0550. 550 West Jackson security will escort them from the Building.

3) Solicitation is not permitted in the Building, and any individual who enters your office for this purpose should be reported to the Office of the Building immediately. 550 West Jackson security will escort them from the building.

4) Inform the Office of the Building of any building keys which are lost. This includes keys to your suite, restroom keys and storeroom keys.

5) To enhance the security of 550 West Jackson, key cards are required for to gain access to the Building during non-business hours. When an employee departs from your employ, it will be necessary to confiscate his/her entry key, key card and advise the Office of the Building, in writing, regarding the name of the individual with a directive that the individual is not to be admitted to your suite. The building cannot keep track of every key card issued and we therefore suggest that you as the Tenant keep a log of current and voided key cards and who in your office was issued that pass.


Should you suspect that your offices have been broken into or if items are found to be missing, contact the Office of the Building, and the Chicago Police Department. In the meantime, try to avoid disturbing anything in areas which you feel might have been affected by an intruder.

Lost and Found

Any individual finding lost items(s) should turn them in to the Office of the Building, Suite 910, 550 West Jackson. You can also call the Office of the Building - (312) 715-0550 - if you have lost any items.